Using the Service Contextual Inquiry to Build the Demand for the Household Emotional Interactive Devices for Elderly and family member

Winger Sei-Wo Tseng*, Chih-wei Hsu
Department of Industrial Design, National Yunlin University of Science and Technology, Douliou, Yunlin, 640, Taiwan, R.O.C.
In this study we implement service-experience engineering (SEE) framework to analyze the home-based behavior of interaction between elderly with family member, and identify hidden needs for strengthening inter-generational relationships and harmony as a turning point for new product innovations in home-based interactive devices. The service experience observation method is combined with fixed-point observation, while experience interview method is based on the home experience framework, then interaction, tool artifacts, and other entity model are used as action patterns to carry out the potential demand analysis of home interaction device for the elderly. Its overall demand mainly consist of four points: (1) Improvement of inter-generational relationships requires the active care of family members. (2) The improvement of inter-generational emotional interactions requires accurate mastery of parental responsibilities. (3) The chairing design of the living room is used to understand and document parental life practice, (4) Big data parental lifestyle records are analyzed. Based on the above methodology, an interface of interaction device for elderly is designed with Internet of Things (IOT) technology.

Service Experience Engineering, Home Caring Devices for Elderly, Emotional Interactions between elderly and family member, Iot





Published in: 

2nd Eurasian Conference on Educational Innovation 2019

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